Privacy Policy

1. Who we are

This Privacy Policy explains how Clarity FX, with its registered office at Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia (“Clarity FX”, “we”, “us”), collects and uses personal data when you visit clarityfx.com, use the client area at my.clarityfx.com, open an account or contact us. Clarity FX is responsible for your personal data as the data controller.

2. Data we collect

• Identity and contact data: name, date of birth, nationality, address, email address and phone number.
• Verification data: copies of identity documents, proof of address, selfie or liveness images and the results of identity, sanctions and PEP checks.
• Financial and transaction data: deposits, withdrawals, crypto wallet addresses, transaction hashes, account balances and, where requested, information about your source of funds and wealth.
• Trading data: orders, positions, trading history and account settings.
• Technical data: IP address, device and browser information, login times and how you use our website and platform.
• Communications: messages you send us by email, live chat or other channels.

3. How we use your data and why

• To provide our services (performance of our contract with you): opening and managing your account, executing trades, processing deposits and withdrawals, and providing support.
• To meet legal obligations: identity verification, anti-money laundering and counter-terrorist financing checks, sanctions screening, record keeping and responding to lawful requests from authorities.
• For our legitimate interests: preventing fraud and abuse, keeping our services secure, improving our website and platform, and handling complaints and legal claims.
• With your consent: sending you marketing communications and using non-essential cookies. You can withdraw consent at any time.

4. Who we share data with

We share personal data only where necessary, with:

• Identity verification providers, such as Sumsub, to verify your identity and screen against sanctions and PEP lists;
• Our trading platform provider, TradeLocker, to create and operate your trading account;
• Payment and blockchain service providers that help us process crypto deposits and withdrawals and screen wallet addresses;
• Technology providers that host our website and systems, provide customer support tools such as live chat, send emails, and provide analytics;
• Professional advisers, such as lawyers, auditors and accountants; and
• Regulators, law enforcement and other authorities, where we are required or permitted by law.

Our service providers may only use your data to provide services to us and must keep it secure. We do not sell your personal data.

5. International transfers

Our service providers may process data in countries other than the one you live in, which may have different data protection laws. Where we transfer data internationally, we take reasonable steps to ensure it remains protected, for example through contractual safeguards with our providers.

6. How long we keep your data

We keep personal data for as long as your account is open and afterwards for as long as needed to meet legal, regulatory, tax and accounting requirements and to deal with any disputes. Identity verification and transaction records are generally kept for at least five years after our relationship ends, as required by anti-money laundering laws. When data is no longer needed, we delete or anonymise it securely.

7. How we protect your data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including encryption in transit, access controls and the use of reputable service providers. No method of transmission over the internet is completely secure, so you should also keep your login details safe.

8. Your rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data, where we are not required to keep it by law;
• object to or ask us to restrict certain processing;
• receive a copy of data you provided to us in a portable format;
• withdraw consent where we rely on it, including for marketing; and
• complain to a data protection authority.

To exercise these rights, email support@clarityfx.com. We may need to verify your identity before responding. We will respond within the time required by applicable law.

9. Marketing

We will only send you marketing communications where you have agreed or where the law otherwise allows. You can unsubscribe at any time using the link in our emails or by contacting us. Service and account messages are not marketing and will still be sent.

10. Cookies

Our website uses cookies and similar technologies. See our Cookie Policy for details and how to control them.

11. Children

Our services are only for adults aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you believe we have, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version, with its last-updated date, is always published on this page. We will notify you of material changes where appropriate.

13. Contact

Questions or requests about your personal data can be sent to support@clarityfx.com or by post to Clarity FX, Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.